Scheduling, Cancellation, Class Policy/Payment, Refund Policy
1:1 TRAINING POLICY: Energy Fitness 1:1 sessions must be scheduled and paid for in advance, subject to availability. All sessions can be booked through the website. Registration closes 24 hours prior to the session time. Sessions scheduled within the "same day" will be classified as "Same Day 1:1" and will incur a rate of $125.00. No exceptions will be made. All sales are final, there are no refunds.
MONTHLY & DAILY TRAINING: Registration for sessions open 5 days prior to the class time. All Energy Fitness sessions may be scheduled through the website. All sessions close for registration 2 hours prior to the scheduled class time. Monthly Training Classes and payments operate on a month-to-month basis, with automatic deductions occurring on the same date as the client’s initial start date. Drop-ins can be booked through the website daily. There is an additional $10 late registration fee for sessions that are made outside of the website registration. Classes are separated by skill and ability, and adults and athletes must adhere to their designated times. No exceptions will be made. All sales are final, there are no refunds.
CANCELLATIONS: Cancellations of 1:1 (one-on-one) appointments require a minimum of 24 hours' notice and a maximum of 2 hours before the session. Clients are allowed one opportunity to reschedule without penalty with the courtesy of a cancellation call. If the rescheduled session cannot be attended, a new session must be reserved and paid for. Cancellations that are a "NO CALL, NO SHOW" or made within an hour of a scheduled session will require rescheduling and payment of a new session with no refund issued. No exceptions will be made. | 1:1 Late arrivals: After 15 minutes of the start time, the trainer will make a determination to go forward or to reschedule. | Daily class cancellations: may be rolled over to the next session as a one time courtesy. Sessions not redeemed within 30 days must be purchased again. There will be no exceptions.
WASHINGTON PARK POOL CLASSES: All Washington Park Pool fees are separate from Energy Fitness. Participation requires registration through the Energy Fitness website. There are no "drop-ins" No exceptions will be made. All sales are final, there are no refunds.
REFUND POLICY: THERE ARE NO REFUNDS FOR SERVICES RENDERED. All payments/sales are final.
CLIENT LIABILITY WAIVER
I acknowledge and accept the inherent risks associated with observing or participating in the activities offered and sponsored by Energy Fitness. I understand that all sports and fitness activities I engage in are done so entirely at my own risk. I voluntarily assume full responsibility and liability for any injuries, damages, or losses that may occur as a result of these activities, including those arising from unforeseen circumstances at the time of signing this agreement. I recognize that by assuming these risks, I am solely responsible for any personal injuries, property damage, or losses I may sustain, including any consequences resulting from my death. I further understand that Energy Fitness will only be held liable for damages or injuries caused by the negligence or fault of Energy Fitness and/or its representatives.